How sad that such a lovely village with such a great community is so poorly served and let down so badly by the Surgery. Introducing a more efficient appointment system is long overdue. The reception staff at this practice need training in public relations and common courtesy. They also need to learn to tell the time and get back from lunch breaks in time to turn their answerphone off!!! If you are there in person, do not expect anyone to acknowledge you or smile, they probably won't even get out of their chair! Who interviews these people?
Im surprised that there are not more positive reviews of this surgery as my experience has always been excellent. Helpful, friendly team with Drs who take time to find out whats going on. Highly recommended.
This surgery has an EXTREMELY restrictive method of booking appointments; you have to phone at 8am for an appointment that day, or expect to wait 2 weeks for one. When at work having to phone at 8am is not convenient. The reception staff (except for 1 chap), are rather abrupt and unhelpful, although the doctors seem fine and the dispensing nurse very nice.
Rotherfield Surgery is a UK Doctor based in Crowborough, South East England. Rotherfield Surgery is located at Rotherfield, Crowborough TN6 3QW, UK.
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